When communication goes off course, it is frequently difficult to identify where things went wrong, and to determine how to reframe the conversation in a more productive and positive way. This mini-course is based a communication model which brings to the fore how to access the critical self-awareness needed to improve or modify your interpersonal communication at work. The course is intentionally introspective and allows you to examine your internal and external interpersonal habits that impact your level openness in interpersonal relationships.
What You’ll Learn
Examine the importance of self-disclosure and feedback in the communication process
Explore how life experiences, beliefs, and perceptions affect communication
Adapt communication choices to enhance effectiveness
Recognize dysfunctional patterns of communication
Deliver and receive feedback
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What People Say About Duane
Duane Andrews is an excellent educator and I highly recommend anyone looking to take a management course, whether you are new to managing people or want to enhance your management skills to sign up for one or all of his courses. I have taken a number of his management courses and each one was nothing short of inspirational. Duane is a leader with well-honed, real-world business experience; he embodies greatness and imparts practical business knowledge, which can be immediately applied to management practices within any industry. Duane's courses are participative, if you are looking for a course where you are looking at a series of slides and taking notes, look elsewhere, because he'll make you work and you'll thank him for it. I would recommend Duane for in-house management consulting, coaching, leadership workshops. He is that good, a true leader personified.
Jessica H, PMP, CSM, Executive Director-- Risk IT Rapid Solutions Project Manager/Business Analyst