Human Behavior in the Work Environment (HBWE)
The HBWE Certificate (Human Behavior in the Work Environment) is all about people. Leaders are people. Managers are people. Customers are people. Employees are people. Partners, co-workers, clients, suppliers, and prospects are all people. In the grand scheme of things, even organizations are just large groups of people. Human beings are complicated, and it can be difficult to accurately anticipate people’s emotions and behaviors…and, therefore, their decisions and reactions. But neglecting the human side of the work environment is a huge – and costly – mistake.
You will have interpersonal experiences with the people in your organization. Interpersonal experiences are, after all, how human beings interface with the world. And how you feel about these experiences – whether you’re delighted, frustrated, reassured, or confused – is going to have a significant impact on your commitment, loyalty, and success in your company and beyond. So understanding and responding to the needs and preferences of people across your ecosystem isn’t just a nice thing to do; it’s crucial to your success as well as the long-term success of your boss, co-workers, department, and organization. Luckily, while people may be complex, there are some fundamental characteristics that every person shares. The HBWE Certificate will inform your thinking, understanding, and recognition of these common traits and will help you uncover people’s actual needs, desires, motivations, and expectations in the work environment.