Customer Service Profile

 

Purpose: CSP will assess whether the personality traits and skills a person possesses match those required to work in Customer Service. Please note: customers include bosses, co-workers, direct-reports ad other departments.

 

No. of questions: 74, plus additional (if applicable)

Question type: Situational, self-report

Estimated completion time: 40 minutes

Shorter versions of assessment: N/A

 

Report Includes:

• Summary

• Introduction

• Graphs

• Detailed narrative interpretation

• Strengths and limitations

• Advice

• Impression Management

 

Factors and Scales:

Overall Score plus 3 factors, divided into 15 scales:

• Soft Skills: Assesses how an individual handles social situations.

• Psychological Strength: Assesses an individual’s ability to cope with the job’s daily hassles.

• Work Habits: Assesses an individual’s work ethic and ability to handle work-related tasks in an efficient manner.

 

15 scales: