Customer Service Profile
Purpose: CSP will assess whether the personality traits and skills a person possesses match those required to work in Customer Service. Please note: customers include bosses, co-workers, direct-reports ad other departments.
No. of questions: 74, plus additional (if applicable)
Question type: Situational, self-report
Estimated completion time: 40 minutes
Shorter versions of assessment: N/A
Detailed narrative interpretation
Strengths and limitations
Factors and Scales:
Overall Score plus 3 factors, divided into 15 scales:
Soft Skills: Assesses how an individual handles social situations.
Psychological Strength: Assesses an individual’s ability to cope with the job’s daily hassles.
Work Habits: Assesses an individual’s work ethic and ability to handle work-related tasks in an efficient manner.
• Negative Reaction to Criticism
• Coping Skills
• Positive Attitude
• Mental Toughness
• Organizational Skills
• Communication Skills
• Conflict Resolution
• Social Skills
• Negative Reaction to Intimidation
Customer service training
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