Customer Service Profile

 

Purpose: CSP will assess whether the personality traits and skills a person possesses match those required to work in Customer Service. Please note: customers include bosses, co-workers, direct-reports ad other departments.

 

No. of questions: 74, plus additional (if applicable)

Question type: Situational, self-report

Estimated completion time: 40 minutes

Shorter versions of assessment: N/A

 

Report Includes:

  • Summary

  • Introduction

  • Graphs

  • Detailed narrative interpretation

  • Strengths and limitations

  • Advice

  • Impression Management

 

Factors and Scales:

Overall Score plus 3 factors, divided into 15 scales:

  • Soft Skills: Assesses how an individual handles social situations.

  • Psychological Strength: Assesses an individual’s ability to cope with the job’s daily hassles.

  • Work Habits: Assesses an individual’s work ethic and ability to handle work-related tasks in an efficient manner.

 

15 scales:

• Negative Reaction to Criticism

• Coping Skills

• Positive Attitude

• Mental Toughness

• Perspective

• Organizational Skills

• Conscientiousness

• Self-Motivation

• Communication Skills

• Conflict Resolution

• Social Skills

• Patience

• Self-Control

• Hostility

• Negative Reaction to Intimidation

APPLICATION:

  • Pre-employment

  • Customer service training

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